Update Date: 24 May, 2025
Effective Date: 24 May, 2025
Deye has developed this Privacy Policy to explain how we may
collect, retain, process, share and transfer your personal information when you
use our following services as a registered user (Each a “User” and referred to
together in this Policy as, the “Users”, “you” or “your”). Deye ESS Mobile
Application and Web Application (“Deye ESS Services”), as defined in Deye ESS
Terms and Conditions, are provided by Cuiji
Technology(Shanghai) Co., Ltd., a company incorporated in People's
Republic of China (referred to in this Policy as “Deye”, “we”, “us” or
“our”). Cuiji acts s as the “Data Controller” of your
personal information under General Data Protection Regulation (the
“GDPR”) and other applicable law for the activities described in this
Policy.
1.
Information We Collect
We collect, process and use personal information from and about
you, including when you create an account and interact with us to make use of
our Cloud Services.
We collect the following certain necessary information from Users:
1.1 Information you provide us
To use Deye ESS Service and Products, you need to have an
account, and to create an account, you need to provide us the necessary
information.
●
Personal
Account. If you create an account, you should provide us
the necessary information so that we could provide the services to you. This
includes your username, your email address or your mobile phone number; your
password; your display language; and third-party single sign-in information (if
you choose this sign-in method). If you do not provide the necessary
account information to us, you should not be able to use our Deye ESS
Services. In addition to the necessary account information, you can also
provide the avatar and nickname associated with your account, that is optional
and can be customized based on your preferences and needs.
●
Photovoltaic
(PV) Plant Information. In order to use the PV
plant management and monitoring service of Deye ESS Services, you will need to
provide us the Plant Name, Region, Address, Plant GPS Coordinates, Serial
Number of Logger Device and Serial Number of sub-devices including
Inverter and Meters.
●
Customer
Service Information. In order to inquire about our
Services or file a complaint, you will need to provide your contact
information, including email address or mobile phone number, and the detailed
information regarding your inquiry or complaint. If you do not provide the
necessary contact information, we may not respond and provide you with
appropriate feedback.
1.2
Information we collect when you use our Services
When you use our services, we collect the
information about how you use our services and what data the PV Plant
generated.
●
Device
Information. We collect information about and from
the devices you use to access Deye ESS Services, that includes: (1)
Information about your devices, such as device model, operation system, browser
information, Unique Device Identifier (a string that the manufacturer
assigns to your device to uniquely identify the device), and other information
about your device. (2) Information about your connection to Deye ESS Service,
such as your IP address, network connection status and type, network condition
and related information.
●
PV
Plant Data. We collect PV Plant data in order to
allow you to manage and monitor the PV Plant. The PV Plant data includes Serial
Number of data logger devices and sub-devices (such as inverters, meters and
other similar devices), and their continuous device data flow. We may use the
PV Plant data to analyze and diagnose the PV Plant situation in order to help
you to maintain and improve the plant.
●
Log
Information. When you use Deye ESS Services, we
collect the operation logs, service logs, service failure information and other
activity logs, even if you have not created an account or are signed out, that
includes: IP address and related information; device IDs and operation system
information; browser information; pages visited; and identifiers associated
with cookies. We also collect the Mobile/Web application performance data,
crash data and the source of Mobile Application in order to ensure the
information security and improve the system performance.
●
Cookies
and similar technologies. We use cookies and similar
technology to operate our services, discover how users use our services and
improve the service performance. Cookies and similar technology could help you
to keep login to Deye ESS Services and protect your account security, and help
us to improve and understand how users use our services in order to improve the
user experience. You can manage or delete the
cookies according to your preferences by browser settings or mobile
phone system settings. For additional information, you can find in
our Cookies Policy.
●
Interactions
with third-parties. When you authorize
the Maintenance Service Provider to access, manage and monitor your PV
Plant, we collect the interaction information in order to
provide Maintenance Service Provider with the necessary data to fulfil
their obligations.
1.3
Information we receive from third parties
We may receive information about you from third-parties whom are
authorized by you to provide your PV Plant information to us on behalf of you.
These third-parties include your Maintenance Service Provider, Plant
System integrator, Equipment Dealer and
other agents you designated. We may also receive
information about you from our Users, Partners and corporate
affiliates who could help us to evaluate the security and quality
of Deye ESS Services.
2. How We
Use the Information
2.1 Operate
and improve our services
We use the information we collect to provide you the Deye
ESS Services. In order to use our Deye ESS Services, you should create an
account and provide the Personal Account information. In order to use the
PV Plant management and monitoring services of Deye ESS Services, you should
create a PV Plant instance and provide the necessary
PV Plant Information. We use your device information and cookies
information to provide you the better user experience when you use mobile or
web application to access our Deye ESS Services.
2.2 Ensure
security
We use information we collect to ensure the security of our users,
services, and your account. This includes verifying your identity, ensuring
secure login, preventing unauthorized use, and detecting illegal activities. In
the event of a security incident, we may utilize your information to assess the
situation and conduct thorough investigations.
2.3 Analyze
and improve inverter and other devices
We use information we collect to measure and analyze data
generated by inverter and other devices to diagnose the related device
situation. We will alert when there are unusual and error device
situation, so that you could assess and investigate your PV Plant.
We also use PV Plant data we collect to help us and our
partners to improve the design and implementation of devices. When we conduct
the research and development to improve the inverter and other devices, we use
the anonymized plant and device data.
2.4
Communicate with you about our services
We use information we collect to communicate with you about Deye
ESS Services, including our service updates, term of service updates, privacy
policy updates, and other inverter modular and firmware updates. We may also
send you the marketing message about our service update.
2.5 Research
We use the information you provide to us including survey, service
testing and troubleshooting information that could help us to improve the Deye
ESS Service.
3. What
is Purpose and Legal Basis
The purposes and legal basis upon which we process your
personal information include:
|
Processing Purpose |
Personal Data |
Lawful basis of Processing |
|
Operate our services and Ensure safety and security. |
All personal information listed in “1. Information We Collect”. |
Contractual necessity, Your Consent and
Legitimate interests |
|
Analyze and improve the Inverter and other devices, in order to
diagnose the issues and improve device design. |
PV Plant Data |
Contractual necessity and Legitimate
interests |
|
Communicate with you about our services |
Personal Account, PV Plant Information, PV Plant Data,
Interactions with third-parties and Customer Service Information. |
Contractual necessity |
|
Research and make your experience of our Services and Products
more efficient and effective. |
PV Plant Information, PV Plant Data, Device Information, Log
information and Cookies and similar technologies |
Legitimate interests |
We may process your personal information based on our legitimate
interests, but we will always carefully consider your rights and interests. We
will not proceed with such processing if we believe that your interests or
fundamental rights and freedoms related to your personal information would be
prejudiced.
You have the right to object to the processing of your personal
information when it is carried out for our legitimate interests. If you object,
we will assess the situation and cease processing your personal information unless
there are compelling legitimate grounds that override your rights.
4. How We
Share Information
4.1 Share
upon your decision
You can share your Personal Account information, PV Plant
Information and PV Plant Data with your designated Maintenance Service
Provider, in order to authorize the Maintenance Service Provider to help you
manage and monitor your PV Plant.
4.2 Share
with third parties
We may share your information with our service providers that
perform functions and provide services on our behalf, including Amazon Web
Services who provide the infrastructure cloud service to
us. Before engaging third parties to assist us in performing functions and
providing services, we have established pre-assessment procedures to verify the
quality and suitability of these third parties. We carefully evaluate their
data protection practices and compliance with applicable privacy laws.
4.3
Integrations with third-party
We integrate third-party Software Development Kit (SDK) in our
mobile application to enhance the functionality, provide the better
experiences and collect analytics data. These third-party SDK service providers act as the data controller
or data processor in the respective scenarios:
|
SDK and Service Provider |
Data Processing |
Purpose and Privacy Policy |
|
AutoNavi
positioning SDK AutoNavi Software Co., Ltd. |
Geographic location (approximate location source, precise
location source), WIFI information, list of running applications, sensor
information, network operator, SIM information, MAC address |
When the user edits the plant location https://lbs.amap.com/pages/privacy/ |
|
Sentry SDK Functional
Software Inc |
AndroidID, Get device sensor, listening
sensor, IMEI, device MAC address, software installation list，contacts and SMS |
Bugs occur
during user usage |
4.4 When
required by law
We may preserve, use, disclose, or share your information if we
believe it is reasonably necessary to:
comply with applicable law, protect the safety and integrity of
our Services, protect your and our rights or property.
4.5 With our
Affiliates
We may share information amongst our affiliates to
provide our services.
5.
How and How Long We Store Information
Your personal information is stored within European Economic Area
(EEA) in principle. We comply with all applicable legal
requirements to safeguard your personal data transferred outside the EEA. If we
share data with our affiliates and our service providers outside of EEA on
behalf of us, we enter inter into EU-Commission approved standard
contractual clauses (SCCs) to ensure that equivalent level of data protection
applies to your personal information.
We will only retain your personal information for as long as
reasonably necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, regulatory, accounting or
reporting requirements.
●
We retain your account information
and other information for the duration of your account until you choose to
deregister or until your account is terminated for any other reasons.
●
We may retain certain information
for longer periods than stated in our policies to comply with legal
requirements and ensure safety and security.
●
Once the specified retention periods
expire, we will delete or anonymize your personal information, unless
otherwise mandated by laws and regulations.
6. Security
Measures and Device Permissions
We recognize the importance of protecting and managing your
personal information and take all necessary steps to safeguard your personal
information. We use a variety of security, organizational and technical
measures designed to help protect your personal information from unauthorized
access, use, disclosure, alteration or destruction consistent with applicable
data protection and privacy laws and regulations.
However, you are also responsible for maintaining the security of
your account for the Deye ESS Service in your possession or control. We
recommend that you do not divulge your password to anyone. Our staff will never
ask you for your password in an unsolicited phone call or in an unsolicited
email. If you share a computer with others, you should not choose to save your
account information on that shared computer.
When you use our mobile application of Deye ESS
Services, we may need to activate some device permissions, including
Storage/Photo, Camera, Location, Bluetooth and WIFI.
|
Device Permission |
Purpose |
|
STORAGE/PHOTO |
Used to set the cover of the PV plant and set the
personal avatar. |
|
CAMERA |
Used to set the cover of the PV plant, set the
personal avatar, scan the device SN |
|
LOCATION |
Used to set the PV plant location, device distribution
network, device local mode |
|
BLUETOOTH |
Used to set the device distribution network, device
local mode |
|
WIFI |
Used to set the device distribution network, device
local mode |
You have the option to disable these permissions within the mobile
application's System Settings or the device's Settings, thereby preventing us
from collecting the corresponding personal information. Please note that the
process for displaying and disabling permissions may vary depending on your specific
device. We recommend referring to your device's system description or
instructions for guidance on managing permissions.
7. Your
Rights and Options
You have the following data subject rights and options regarding
your personal data:
●
Right
to Access: You have the right to request a copy of your personal
information. We will need to verify your identity before taking any action.
●
Right
to Rectification: If the personal information we hold
is incorrect, you have the right to request its amendment.
●
Right
to Erasure: You have the right to request the deletion
of your personal information that we hold. However, there may be legal and
regulatory reasons that prevent us from deleting your data.
●
Right
to Withdraw Consent: You can withdraw your consent
to the processing of your personal information at any time (if we process your
personal information based on your consent). Please note that withdrawing
consent may impact our ability to provide certain services to you, but it does
not affect the lawfulness of our processing prior to the withdrawal.
●
Right
to Data Portability: You have the right to receive
certain personal information you have provided to us in a machine-readable
format, or to have it transmitted to a third party with your explicit authorization.
●
Right
to Restrict Processing: Under certain conditions listed in
our policies, you can restrict the processing of your
personal information.
●
Right
to Object: You have the right to object, on grounds
relating to your particular situation, at any time to processing of Personal
Data concerning you which is based on a task carried out in the public interest
or on a legitimate interest.
●
Right
to Lodge a Complaint: If your privacy rights are
violated or you have suffered as a result of unlawful processing of your
personal information, you have the right to lodge a complaint with the relevant
supervisory authority.
To exercise your rights, we may need to request specific
information to confirm your identity and ensure your right to access your
personal information or exercise any other rights. This is a security measure
to protect your information. We may also contact you for further details
related to your request. To exercise your rights, please contact us using the
details provided in the "Contact Us" section below. Please note that
we may need to verify your identity before proceeding with your request. We aim
to respond to your request within 30 days, and if more time is required, we
will inform you and keep you updated.
8. Children Policy
Our Deye ESS Services are not directed towards children under
18 years old. Cuiji does
not knowingly collect personal information from children under 18. If you are
under 18, please do not use our Deye ESS Services, or
submit any personal information to us.
9.
Policy Update
We reserve the right to change, amend, or revise this Privacy
Policy periodically. We will make efforts to notify you of any significant or
material changes. You can access the latest version of this Privacy Policy on
our website and mobile application at any time. We encourage you to regularly
review the Privacy Policy to stay informed about any updates before using the
Cloud Services mentioned in this Policy.
If you do not agree with any of the changes and no longer wish to
use our Services, you have the option to close your Account. By continuing to
use our Services after receiving notice of changes or when changes are
published on our Services, you indicate your acceptance of the changes and
consent to the modified version of this Privacy Policy.
10. Contact
Us
If you have questions or requests about the privacy issues
relating to the processing of your personal information, you can contact the
privacy office of your Data Controller, Cuiji Technology(Shanghai) Co., Ltd.:
<Data
Controller>
Cuiji Technology(Shanghai) Co., Ltd
Attn: Data Protection Officer (DPO)
Email: PrivacyProtection@deye.com.cn
Address: No.9, Lane280, LinHongRoad, Changning District, ShangHai
City, China
If you are in EEA, you may contact our Data Protection Officer,
our EU representative below or you may lodge a complaint with a supervisory
authority in the EEA.
<EU
Representative>
Deye Neue Energie GmbH
Attn: DEYE EU Representative
Email: PrivacyProtection@deye.com.cn
Address: Franz-Rücker-Allee 19-21, 60487 Frankfurt am Main
[END]